Shipping policy

 SHIPPING & DELIVERY INFO

When can I expect to receive my package?
Every single item on Etnahs BATIK Shop is custom printed just for you, and it will take us 3 business days for production and make sure your order is everything you hoped it would be prior to shipping.

How much is shipping?
Standard Shipping - FREE!

. Average 4-10 business day delivery

. DHL as the primary carrier

. Up to 3-day production

. Flat rate of FREE.99

 

International customers! 

. What about customs?
. Will I be charged for duties or customs when my package arrives in my country?

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges vary from one country to another and are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be.
Feel free to contact our customer support for additional information.

Can I track my package?
A Tracking Number will be sent to you by email a few days after your order has been placed. If you haven’t received your tracking number within the time frames below, please contact our help support team here and we’ll be happy to assist!

Please note:
It may take up to 24h for your package to show up in the forwarder's tracking system. For international orders, tracking information is available until the package leaves its country of origin. After that, there is no further tracking.

Never received my package, what should I do?
If your item has not arrived within 45 days, contact us through our Contact Us page and we will do our best to help you!