Return & Refund Policy

RETURN & REFUND POLICY
Not in love with your new purchase? Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!

Important note:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. 

Damaged/Incorrect Order
At Etnahs BATIK Shop, we are doing our best to ensure product quality and order accuracy. However,  it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order.

All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at etnahs.batik@gmail.com and one of our helpful support staff will organize a replacement order for you!

Order not received
If your item has not arrived within 45 days, contact us through our Contact Us page for a free replacement order. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)

Returns
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.

Please make sure that:
  • The product was received in the last 30 days
  • The product is unwashed, unworn and unused
  • The product itself is defective OR the final product is different than the one you ordered